Free Shipping+Free Returns

FAQ


ORDER

How do I place an order?

Steps for ordering:

  1. Select the item(s) you wish to purchase and add to your shopping cart. Confirm the item(s) in your shopping cart and click check out
  2. Make payment through paypal or credit card
  3. A confirmation email will be sent to you after you checked out.

Why am I not receiving your email and notifications?

The email may have been routed to your spam box. Check your emails and whitelist our email address by adding supereach@hotmail.com to your Contact List.

Can I cancel or make changes after placing an order?

You can cancel or make changes only if payment has not been made as your order is automatically picked up from payment point and immediately processed by various parties from fulfilment operations to financial institutions.  Please contact us at supereach@hotmail.comm if you need help on this.

How do I track my order?

To check the  status of your order, log in to your account and click My Orders. You can view details of your orders and their statuses.

This the track website:www.17track.net/en

 

PAYMENT

When must I make payment for my order?

Payment must be made within 72 hours . There after the order will be considered abandoned and may be removed.

How do I make payment for my order?

Customers can pay by Paypal or credit cards. After making payment and upon successful processing, 2 emails will be sent to you:

  • Order confirmation
  • Payment confirmation

Is my payment secured?

Your payment details are protected by SSL encryption technology to ensure your data is encrypted and protected at all times

Can I make payment by cash upon delivery?

We are not able to offer cash on delivery service.

 

MERCHANDISE

How do I find items in the store?

You can go through the store to find items that interest you, use the search box to key in the item you are looking for or you can use the filter box and check the search criteria eg search by product type, keyword  etc 

Where are your products from?

We source our products worldwide so that we can bring customers quality, unique and competitively priced products as well as variety. We are an online retailer and procure our goods either directly from manufacturer or through wholesalers.  

What happens if the product I purchased does not meet my expectation?

As expectation and acceptance level differ from customer to customer, we do our utmost to provide as much product information as possible through images and writeup. This is to help facilitate your making an informed decision in your purchase.

Whilst we do understand that online purchases are unlike retail shop purchases where you can touch and feel the item, your thorough review of the product description, materials, dimensions and details will give you a very good idea of the item. If you   require clarifications do feel free to contact us before purchasing. 

In the event that you are still not satisfied with your purchase please let us know via email or the Contact Us Form on this site so that we can address and resolve your concerns with you. 

 

SHIPPING

When will my order be sent to me?

As soon as your payment is received, instruction for fulfilment starts within 24 hours. Our Fulfilment Team will go through your order and if there is a need for clarification eg personalisation text/layout  we will contact you.  If everything is in order we will proceed to fulfil your order.

Please note production time required for the products varies.

  • For custom print on demand items the time from receipt of order to print to ship is about 1-3 business days unless otherwise specified under the respective product description.
  • For other retail items we strive to ship domestic inventory next business day
  • For seasonal/festive period we will indicate a cut off time for accepting orders

Shipping times depend on demand and destination; general estimation as follows:

    -  United States Shipping Time approximately 7 - 20 days

    -  Europe Shipping Time approximately 20 - 40 days

    -  Australia/New Zealand Shipping time approximately 10 - 25 days

    -  Asia shipping time approximately 7 - 15 days

Shipping times are only estimates and may/ may not be the actual delivery standard experienced.  Estimated delivery time applies only to the major cities/ office of mail exchange. Please allow more time for destinations beyond that. 

Delivery is subject to custom clearance by destination country and any charges levied are the responsibility of customer or recipient.We declare $3 for one pcs clothes.

 When your item is shipped an email will be sent to you with its tracking number

 

EXCHANGE & RETURN

How do I know if my purchase qualifies for a return or exchange?

We value your business and want you to be satisfied with your purchase. We accept request for return or exchange if:

  1. the item you received is not what you ordered
  2. you deem the item you received as defective

As expectation and acceptance level differ from customer to customer, we do our utmost to provide as much product information as possible to facilitate your making an informed decision in your purchase.

Whilst we do understand that online purchases are unlike retail shop purchases where you can touch and feel the item, your thorough review of the product description, materials, dimensions and details will give you a very good idea of the item.

If you wish to return or make an exchange please either fill in the form on the website under Contact US email us directly at supereach@hotmail.com. This must be done within 10 days upon receipt of your merchandise and before you send it back. Kindly state the reason and include pictures of defect if you deem the item you received as defective.

How and where do I return an item?

Instructions will be provided in our email when acknowledging your request for exchange/return

Process

The item is to be returned in its original condition ie item shall be returned with full and original packaging. (include uncut-tags, label, packaging bag, shopping bag).   Items with signs of tampering, washing, altering will not be accepted.

Returned item will be inspected by the fulfillment team (within 24 hours of receipt) and we will inform you of the outcome via email once the investigation is completed (3 working days from completion of inspection):

  • for incorrectly sent item or item deemed defective which we accept either out of agreement or goodwill, the correct/replacement item will be shipped to you at no extra cost
  • for exchange of sizes/colours, this will be possible only if the item is in stock else refunds will be made via store credit with validity for 3 months.

The returned item is your responsibility until it reaches our office and it is strongly advised that you use a courier service that allows tracking.

Delivery costs will be fully borne by customer except in the case of wrongly sent or defective item where we will reimburse you for the return postage via store credit.

 

We reserve the right to exercise discretion in accepting or declining all returns and exchanges. Items mailed back without prior email notification and confirmation by us will not be entertained.